{"id":23,"date":"2026-07-22T14:17:40","date_gmt":"2026-07-22T14:17:40","guid":{"rendered":"https:\/\/bai3dev.wpenginepowered.com\/?page_id=23"},"modified":"2026-08-03T16:19:14","modified_gmt":"2026-08-03T16:19:14","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.benefitadministrators.com\/?page_id=23","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light\" style=\"min-height:250px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"317\" class=\"wp-block-cover__image-background wp-image-160 size-large\" alt=\"\" src=\"https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-1024x317.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-1024x317.jpg 1024w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-300x93.jpg 300w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-768x238.jpg 768w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-1536x476.jpg 1536w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-100x31.jpg 100w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-150x47.jpg 150w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-200x62.jpg 200w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-450x140.jpg 450w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-600x186.jpg 600w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150-900x279.jpg 900w, https:\/\/www.benefitadministrators.com\/wp-content\/uploads\/2026\/08\/CustomerService-e1648831500150.jpg 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#c5bcb4\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-responsive-global-palette-4-color has-text-color has-link-color has-large-font-size wp-elements-7570aceb6cdc07232a818c21facd6d07\">Customer Service<\/h1>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>As an experienced Customer Service Administrator of self-funded health and welfare benefit plans, Benefit Administrators, Inc (BAI), can provide customer service for any self-funded medical, prescription, vision and\/or dental plan. A dedicated and experienced Customer Service Representative is designated to assist in all areas of our clients\u2019 needs. Our dedicated and knowledgeable staff provides support for the employer groups and their employees with any benefits and claims issues.<\/strong><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A few of our services for our clients:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide fast, accurate resolutions to healthcare issues in a timely manner.<\/li>\n\n\n\n<li>Assist benefit personnel with training, and communication of plan participants in regards to benefit plans.<\/li>\n\n\n\n<li>Assist benefits personnel with auditors as needed.<\/li>\n\n\n\n<li>Attend enrollment meetings\/Health Fairs.<\/li>\n\n\n\n<li>Assist benefits personnel with legislations, such as: HIPAA, FMLA, PPACA and COBRA.<\/li>\n\n\n\n<li>Maintain open and direct contact with all vendors (ie: Highmark, Restat, Health America, UPMC, Express Scripts, etc.).<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A few of the services for the employees are:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assist participants with coverage questions.<\/li>\n\n\n\n<li>Assist employee with Appeal\/Grievance Process.<\/li>\n\n\n\n<li>Attend employee enrollment meetings\/Health Fairs.<\/li>\n\n\n\n<li>Document and report on all calls coming in and out regarding all service related issues.<\/li>\n\n\n\n<li>Submit claims to the carrier for employees, if necessary.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>For more information regarding the services available to you or to answer your questions, contact our BAI Customer Service representatives at (814) 454-0167 or (800) 777-2524<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As an experienced Customer Service Administrator of self-funded health and welfare benefit plans, Benefit Administrators, Inc (BAI), can provide customer service for any self-funded medical, prescription, vision and\/or dental plan. A dedicated and experienced Customer Service Representative is designated to &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/www.benefitadministrators.com\/?page_id=23\"> <span class=\"screen-reader-text\">Customer Service<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23"}],"version-history":[{"count":4,"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":179,"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=\/wp\/v2\/pages\/23\/revisions\/179"}],"wp:attachment":[{"href":"https:\/\/www.benefitadministrators.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}